Our Privacy Commitment to You

At Westside Stores we respect and value your privacy

Last updated: November 4th, 2022

This Privacy Statement (“Privacy Policy”) sets out how Westside Stores (“Westside Stores”, “we”, “us” and “our” as context dictates) collects, uses, discloses and otherwise manages the personally identifiable information of its customers, including the privacy practices of our retail store, and website located at www.westsidestores.ca (“Website”) to avail communication, collection, payment, content accessing and sharing and other features and benefits (the “Services”). We are committed to preserving the privacy of all individuals, including you (“you” or “your” as the context dictates)

This Privacy Policy is designed to help you understand how your personally identifiable information (“Personal Information”) is collected, used, stored and disclosed when you engage with us and access the Services.

If you have questions or concerns regarding this Privacy Policy, you should first contact us via Customer Service at:

Attention: Privacy Officer
Email: info@westsidestores.ca
Telephone Number: 1-800-565-3474
Address:  #109-2090 10 Ave SW
                 Westgate Public Market
                 Salmon Arm, BC  V1E 0E1

Before registering, submitting any Personal Information, or otherwise engaging with us on our Website, please make sure that you read and understand this Privacy Policy. If you have any objections to the terms in this Privacy Policy, you should not use the Services or provide us with any of your Personal Information, as by providing your Personal Information to us, you will be deemed to have consented to the processing of such data. If you have any hesitations or are unsure about any of the terms contained herein, we invite you to connect with us at the contact details provided above.

Westside Stores Privacy policy will inform you about:

• What Personal Information is being collected and used?
• With whom does Westside Stores share your information?
• How to access, update, or correct your Personal Information.
• What information will be disclosed if required by law?
• What are cookies and how does Westside Stores use them?
• What choices are available to you regarding the collection, use and disclosure of the information and how you can correct any inaccuracies?
• What kind of security procedures are in place to protect the loss, misuse or alteration of information under the control of Westside Stores?

 

What Personal Information is being collected and used?

You can visit the Westside Stores Website without telling us who you are or providing us with any Personal Information. However, in order for us to provide you with the products, services or other information you request, you may be asked to provide us with personally identifiable information. Our collection of Personal Information is limited to that which is reasonable under the circumstances, and we only collect your Personal Information with your consent.

For example, when you order a product, we may ask you to become a registered user of our Website, during which you will be asked for your name, shipping and billing addresses, your email address, and your telephone number. We may also collect the name, address and telephone number of the person to whom the items are to be shipped (if different than the purchaser). Third-party shipping information shall only be used for the purpose of processing and fulfilling the order. The information we collect is used to process your order and provide you with the products and services you have requested. You do not have to provide us with any Personal Information when you purchase products at our retail store by cash.

1. Information You Provide

Identity Data. We collect the Personal Information that you provide to us, which may include, but is not limited to: (i) basic Personal Information, including your first and last name, date of birth, contact information such as address and telephone number, payment information; (ii) information about your use of the Services; and (iii) analytical information, including, but not limited to, your login data, browser type and version, time zone setting and location, browser plug-in and versions, operating system and platform and other technology on the devices you use to access our Website.

Account information. When you use the Services as a registered user, you need to create an account with us. In order to create a registered user account, you will need to provide us with login credentials (which include your email address and password), your name, and certain other information.

2. Information Collected Passively or Automatically

General Usage Data. When you use our Website, we collect certain information by automated means (“Automatic Information”), such as through server log files, cookies (described further below), web beacons (also known as clear GIFs and pixel tags, which may be used to transmit information back to our Website), and embedded scripts (programming code that is designed to collect information about your interactions with our Website, such as the links you click on). Automatic Information will not be published or made public through the Services.
When you use the Services, we may collect user action data and technical properties of hardware and software utilized in conjunction with the Services. For example, we may collect the type and model of hardware and/or web browser you are using and the operating system version you are using. When you use the Services, we may also collect information about your location (as described below under the heading “Location”), how long you use the Services for in each session, features you use in the Services, and the actions you take while using the Services.

Location. When you use the Services on your computer, mobile device, or other device, the Internet Protocol address (“IP address”) information may be communicated to us. If we collect and subsequently store such information, it will be in a form that does not personally identify you.

We use the information we collect to operate, maintain, and provide the Services such as enabling access to our Website, customer support or to complete transactions, which may include sharing your information with third parties who are stakeholders in the Services (e.g. the execution of a payment transaction)

If you use a credit or debit card to purchase a product online or instore, your payment card-related information and your signature will be collected for the purposes of processing your payment. If you pay for a purchase by money order, cheque or C.O.D, the name, address, email address and telephone number of the purchaser will be collected in order to identify you and contact you regarding your payment, if necessary.

If you request to receive our emails, newsletters, or other marketing materials we may collect your name, address, telephone number and email address. If you wish to stop receiving any of these materials, you may contact us using the contact details provided above

If you contact our customer service representatives by telephone or email, we may collect your name, address, telephone number and email address. We may store a record of your request/inquiry along with your name, address and other personal contact information you provide to assist you in the future and to improve our products and services.

If you provide us with your email address when you purchase a product or service, you may receive messages about your order status.

When purchasing on our Website we may request your telephone number or email address; and, if you provide it, you may receive telephone or email contact from us with information regarding your orders.

We may post customer testimonials on our Website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

When you order a gift card we collect information regarding the amount of the gift card and information you may provide about the recipient such as the name, address and telephone number of the party receiving the gift card as well as any message you provide on a gift card. This information is only used for the purpose of processing and fulfilling your gift card order.

We may collect optional information such as responses to questions about your purchasing preferences. We may use this information to help us carry the right assortment of products for your needs.

We use information we collect to comply with relevant laws or, defend our legal rights, and enforce our Terms.

 

With whom does Westside Stores share your information?

Other than as disclosed in this Privacy Policy, we will not disclose Personal Information to any external organization without your consent unless we are required or permitted to do so by law, including in the event of a corporate amalgamation, reorganization, change of control or sale.

We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, on and offline sweepstakes, and sending you emails and newsletters. Your personal information may be stored and processed within Canada and the United States by our affiliates and other third-party service providers. Our service providers are required to implement measures to safeguard your personal information, use it only in compliance with applicable privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise legally required.

In the event of a Merger or Acquisition, Westside Stores Privacy Policy will be reviewed and updated. Where appropriate, Personal Information will be transferred to the controlling entity.

 

How to access, update, or correct your Personal Information.

If you are a registered user of our Website, you can manage many aspects of your registration information online or if you would like to access, update, or correct any of your personal information we have in our possession, you may call us at 1-800-565-3474, send us an email or write us at the address provided above.

 

What information will be disclosed if required by law?

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. Westside Stores and our service providers must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.

 

What are cookies and how does Westside Stores use them?

A cookie is a block of text placed in a file on the user's hard drive by a website you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to Personal Information such as online registration. Westside Stores uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.

When you visit our Website, we collect certain information about your activity as described above under the heading “Information Collected Passively or Automatically”. We also use a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. You may set your browser to notify you when you receive a cookie. However, if your browser is not set to allow cookies, you may not have access to all areas or features of our Website.

Third party vendors may also use cookies to serve you ads based on your visit to our Website. You may opt out of Google’s personalized advertising by visiting “Ads Settings”. You may opt out of other third-party vendor’s use of cookies for personalized advertising by visiting their website, and/or by visiting https://youradchoices.ca/choices/.

The information we collect in this manner is to help us identify ways to improve the shopping experience.

 

What choices are available to you regarding the collection, use and disclosure of the information?

If you do not want to receive mail from us in the future, please let us know by calling 1-800-565-3474, send an email to info@westsidestores.ca, or write to us at the above postal address and telling us that you do not want to receive mail from our company.

 

What kind of security procedures are in place to protect the loss, misuse or alteration of information under the control of Westside Stores?

Westside Stores values your business and is committed to doing everything possible to make our online ordering process secure. We have implemented measures in an effort to maintain the security of the personally identifiable information in our custody and control, including providing access to Personal Information to only those employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. Unfortunately, no collection or transmission of information over the Internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.

Due to various legal and record-keeping requirements, we may be required to maintain records about your purchases or other activities on the Westside Stores website. Your Personal Information will be retained for as long as it remains necessary for the purpose stated in this Privacy Policy or as otherwise required or permitted by law.

 

Secure Ordering Process

We use a third party service to process credit card payments. Any credit card information you enter on our site is encrypted by industry-standard protocol.

If you are still unsure about giving your credit card over the Internet, please feel free to phone or mail your order to us. For telephone ordering or assistance, please call 1-800-565-3474. Or, send your order to: info@westsidestores.ca

 

Third-party Links

Our Website may contain links to other sites that we do not own or operate. Except as provided in this Privacy Policy, we will not provide any of your personal information to these third parties without your prior consent. We provide links to third party websites as a convenience to the user. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We may not have any control over such websites, and therefore we have no responsibility or liability for how the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

 

Children

Our Website and Services are not intended for use by persons under 18 years of age. You are welcome to browse our website however, you are not permitted to use any of the features that require the collection of any Personal Information If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such Personal Information from our records.

 

Changes in this Privacy Statement

We may amend this Privacy Policy from time to time improve our current Services and as technologies change. If we make a change to this Privacy Policy this will be reflected in the above Last Update date. We encourage you to check back periodically to see if we have made any changes. If we make any material or substantive changes in this Privacy Policy, we will notify you by posting a clear and conspicuous notice of these changes on our Website home page and in this Privacy Policy.