Our Privacy Commitment to You
At Westside Stores we respect and value your privacy
Last updated: November 4th, 2022
Attention: Privacy Officer
Telephone Number: 1-800-565-3474
Address: #109-2090 10 Ave SW
Westgate Public Market
Salmon Arm, BC V1E 0E1
- What Personal Information is being collected and used?
- With whom does Westside Stores share your information?
- How to access, update, or correct your Personal Information.
- What information will be disclosed if required by law?
- What are cookies and how does Westside Stores use them?
- What choices are available to you regarding the collection, use and disclosure of the information and how you can correct any inaccuracies?
- What kind of security procedures are in place to protect the loss, misuse or alteration of information under the control of Westside Stores?
What Personal Information is being collected and used?
You can visit the Westside Stores Website without telling us who you are or providing us with any Personal Information. However, in order for us to provide you with the products, services or other information you request, you may be asked to provide us with personally identifiable information. Our collection of Personal Information is limited to that which is reasonable under the circumstances, and we only collect your Personal Information with your consent.
For example, when you order a product, we may ask you to become a registered user of our Website, during which you will be asked for your name, shipping and billing addresses, your email address, and your telephone number. We may also collect the name, address and telephone number of the person to whom the items are to be shipped (if different than the purchaser). Third-party shipping information shall only be used for the purpose of processing and fulfilling the order. The information we collect is used to process your order and provide you with the products and services you have requested. You do not have to provide us with any Personal Information when you purchase products at our retail store by cash.
1. Information You Provide
Identity Data. We collect the Personal Information that you provide to us, which may include, but is not limited to: (i) basic Personal Information, including your first and last name, date of birth, contact information such as address and telephone number, payment information; (ii) information about your use of the Services; and (iii) analytical information, including, but not limited to, your login data, browser type and version, time zone setting and location, browser plug-in and versions, operating system and platform and other technology on the devices you use to access our Website.
Account information. When you use the Services as a registered user, you need to create an account with us. In order to create a registered user account, you will need to provide us with login credentials (which include your email address and password), your name, and certain other information.
2. Information Collected Passively or Automatically
General Usage Data. When you use our Website, we collect certain information by automated means (“Automatic Information”), such as through server log files, cookies (described further below), web beacons (also known as clear GIFs and pixel tags, which may be used to transmit information back to our Website), and embedded scripts (programming code that is designed to collect information about your interactions with our Website, such as the links you click on). Automatic Information will not be published or made public through the Services.
When you use the Services, we may collect user action data and technical properties of hardware and software utilized in conjunction with the Services. For example, we may collect the type and model of hardware and/or web browser you are using and the operating system version you are using. When you use the Services, we may also collect information about your location (as described below under the heading “Location”), how long you use the Services for in each session, features you use in the Services, and the actions you take while using the Services.
Location. When you use the Services on your computer, mobile device, or other device, the Internet Protocol address (“IP address”) information may be communicated to us. If we collect and subsequently store such information, it will be in a form that does not personally identify you.
We use the information we collect to operate, maintain, and provide the Services such as enabling access to our Website, customer support or to complete transactions, which may include sharing your information with third parties who are stakeholders in the Services (e.g. the execution of a payment transaction)
If you use a credit or debit card to purchase a product online or instore, your payment card-related information and your signature will be collected for the purposes of processing your payment. If you pay for a purchase by money order, cheque or C.O.D, the name, address, email address and telephone number of the purchaser will be collected in order to identify you and contact you regarding your payment, if necessary.
If you request to receive our emails, newsletters, or other marketing materials we may collect your name, address, telephone number and email address. If you wish to stop receiving any of these materials, you may contact us using the contact details provided above
If you contact our customer service representatives by telephone or email, we may collect your name, address, telephone number and email address. We may store a record of your request/inquiry along with your name, address and other personal contact information you provide to assist you in the future and to improve our products and services.
If you provide us with your email address when you purchase a product or service, you may receive messages about your order status.
When purchasing on our Website we may request your telephone number or email address; and, if you provide it, you may receive telephone or email contact from us with information regarding your orders.
We may post customer testimonials on our Website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
When you order a gift card we collect information regarding the amount of the gift card and information you may provide about the recipient such as the name, address and telephone number of the party receiving the gift card as well as any message you provide on a gift card. This information is only used for the purpose of processing and fulfilling your gift card order.
We may collect optional information such as responses to questions about your purchasing preferences. We may use this information to help us carry the right assortment of products for your needs.
We use information we collect to comply with relevant laws or, defend our legal rights, and enforce our Terms.
With whom does Westside Stores share your information?
We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, on and offline sweepstakes, and sending you emails and newsletters. Your personal information may be stored and processed within Canada and the United States by our affiliates and other third-party service providers. Our service providers are required to implement measures to safeguard your personal information, use it only in compliance with applicable privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise legally required.
How to access, update, or correct your Personal Information.
If you are a registered user of our Website, you can manage many aspects of your registration information online or if you would like to access, update, or correct any of your personal information we have in our possession, you may call us at 1-800-565-3474, send us an email or write us at the address provided above.
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. Westside Stores and our service providers must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
What are cookies and how does Westside Stores use them?
When you visit our Website, we collect certain information about your activity as described above under the heading “Information Collected Passively or Automatically”. We also use a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. You may set your browser to notify you when you receive a cookie. However, if your browser is not set to allow cookies, you may not have access to all areas or features of our Website.
The information we collect in this manner is to help us identify ways to improve the shopping experience.
What choices are available to you regarding the collection, use and disclosure of the information?
If you do not want to receive mail from us in the future, please let us know by calling 1-800-565-3474, send an email to firstname.lastname@example.org, or write to us at the above postal address and telling us that you do not want to receive mail from our company.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under the control of Westside Stores?
Secure Ordering Process
We use a third party service to process credit card payments. Any credit card information you enter on our site is encrypted by industry-standard protocol.
If you are still unsure about giving your credit card over the Internet, please feel free to phone or mail your order to us. For telephone ordering or assistance, please call 1-800-565-3474. Or, send your order to: email@example.com
Our Website and Services are not intended for use by persons under 18 years of age. You are welcome to browse our website however, you are not permitted to use any of the features that require the collection of any Personal Information If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such Personal Information from our records.
Changes in this Privacy Statement